Refund Policy

Last updated: March 12, 2025

At BDG Win, we aim to provide a seamless financial experience. This Refund Policy outlines the circumstances under which refunds are applicable and the process for requesting them.

1. Deposits

• Deposits are generally non-refundable once credited to your BDG Win game wallet.
• If your deposit was charged but not credited to your account due to a technical error, you may request a refund.
• Duplicate deposits caused by payment gateway errors are eligible for a full refund.

2. Eligible Refund Scenarios

Refunds may be issued in the following situations:

• Failed Transaction: Payment was deducted from your bank/UPI but not reflected in your BDG Win wallet.
• Duplicate Payment: You were charged twice for the same deposit.
• Technical Error: A system malfunction caused an incorrect deduction.
• Unauthorized Transaction: A transaction was made without your knowledge or consent (subject to investigation).

3. Non-Refundable Scenarios

• Deposits that have been used for gaming (bets placed, games played)
• Losses incurred during gameplay
• Bonus funds and promotional credits
• Voluntary deposits where the user simply changed their mind
• Accounts suspended for violation of Terms of Service

4. How to Request a Refund

1. Contact our support team via Live Chat, Telegram, or Email.
2. Provide your registered mobile number, transaction ID, payment screenshot, and amount.
3. Our team will investigate and respond within 24–48 hours.
4. Approved refunds will be processed to your original payment method within 5–7 business days.

5. Withdrawal Refunds

• If a withdrawal fails due to incorrect bank details, the amount will be returned to your BDG Win wallet.
• You can update your bank details and re-initiate the withdrawal.
• Failed withdrawals due to system errors are automatically reversed within 24 hours.

6. Processing Time

• Investigation: 24–48 hours
• Refund Processing: 5–7 business days after approval
• Bank Credit: Depends on your bank or payment provider

7. Contact

For refund requests or questions about this policy, please contact us:

• Email: support@www.bdgwin-game.site
• Live Chat: Available 24/7 in the BDG Win app
• Help Center: Visit our Help Center